1. Who we are
CITYSTREAM TRAVEL LIMITED (company number 16766371), registered in England and Wales, operates the CityStream Travel website and provides minibus and coach travel services.
For privacy enquiries, contact us at bookings@citystream.co.uk.
2. Information we collect
When you request a quote or contact us, we may collect information including your name, email address, telephone number, pickup and destination details, journey dates and times, passenger numbers, vehicle preferences and any additional information you choose to provide.
Please avoid including unnecessary sensitive personal information in the notes field. If you need to tell us about accessibility or other requirements, provide only the information needed for us to understand and arrange the journey.
3. Why we use your information
We use personal information to respond to enquiries, prepare and manage quotes, arrange requested transport services, communicate about journeys, maintain business records, protect our website and systems, and meet legal or regulatory obligations.
4. Our lawful bases
Depending on the circumstances, we generally process information because it is necessary to take steps at your request before entering into a contract, to perform a contract, to comply with a legal obligation, or because we have a legitimate business interest that does not override your rights.
5. Who we may share information with
We may share information where reasonably necessary with service providers that support our website, hosting, database, email and IT services, and with drivers, transport providers or other suppliers involved in arranging a requested journey. We may also disclose information where required by law.
We do not sell your personal information.
6. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing bookings, maintaining appropriate business records and meeting legal, accounting or regulatory requirements. Retention periods may differ depending on the type of record and whether an enquiry becomes a booking.
7. Security
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure. No internet or electronic storage system can be guaranteed to be completely secure.
8. Your data protection rights
Depending on the circumstances, UK data protection law may give you rights to access, correct or erase personal information, restrict or object to certain processing, and request transfer of information. Some rights are subject to legal exceptions.
To exercise a right, contact bookings@citystream.co.uk. You also have the right to complain to the Information Commissioner's Office if you have concerns about how your personal information is handled.
9. Cookies
Our use of cookies is explained in our Cookie Policy.
10. Changes to this policy
We may update this Privacy Policy when our services, systems or legal obligations change. The latest version will be published on this page.